With locations in Fremantle, Gosnells and Mandurah the Child Contact Service (CCS) reduces stress by giving a safe and supportive way for children to
- move between separated parents
- maintain a relationship with the non-custodial parent and other family members
Our service also covers supervised visits.
Over time our aim is to help parents develop their own ways of managing contact arrangements that are in the best interests of their children.
- staff who are professionally trained, friendly and child focused
- separate assessment interviews
- secure and comfortable child care centres with toys and games
- separate entrances for parents orientation visits for children
- outside and home supervised visits, in some cases
- observational reports
We are separate from the Family Law system
As the CCS is completely independent from the Family Court of WA and the Federal Magistrates’ Court, we are not able to enforce court orders. However, we work with parents to help them meet these orders or agreements and to ensure that the interests of children come first.
How does the service start?
Both parents are required to phone to book separate assessment interviews to discuss concerns and requirements.
Please understand that appointments are made only after both parents have contacted the service. To maintain our independence, we do not initiate contact with parents to arrange an interview.
After both parents have had interviews, we begin our service as soon as possible, depending on availability of places. Due to high demand, there is a waiting period for supervised visits. To allow for more families to use the service, supervised visits generally occur fortnightly, for a maximum of two hours.
What are our fees?
Relationships Australia provides services subsidised by the Australian Government. As these subsidies do not fully cover costs, it is necessary to charge fees.
However, these are kept low and charged according to parents’ income. Special arrangements are possible for those in hardship.
$10 (Health Care/Pension Card)
$15 (income under $50,000)
$40 (over $75,000)
Unless otherwise agreed or ordered, each parent is required to
pay for his or her assessment interview.
$20 ($10 for handover and $10 for handback)
Supervised visits (per hour)
$10 (Health Care/Pension Card)
$15 (under $50,000)
$25 (over $75,000)
We provide written reports on changeovers and supervised contact which help parents and the Family Court determine future contact arrangements.
Costs for reports (per page)
$150 (over $75,000/Legal Aid funded)
$125 (up to $75,000)
$75 (Health Care/Pension card)
Being fair and thorough
In order to make reports as fair and helpful as possible, they are written only after a minimum of eight changeovers or contact visits.
Please tell us at the assessment interview if a report will be required. This allows us to begin recording what is observed from the initial changeover or contact visit.
Each parent is required to sign a Service Agreement outlining the requirements for using the Child Contact Service. This includes encouraging children to have a positive relationship with the other parent.
We also require a copy of your current Court Orders or parenting agreement and, if applicable, a copy of any Restraining Orders.
Monday to Friday (9am-4pm)
Fremantle office closed Wednesdays.
Saturday (9am-4pm) and alternate Sundays (3-5pm).
Weekdays can be negotiated.
Saturdays (9am-4pm) and alternate Sundays (3-5pm)
We are closed on public holidays.
How to contact us
We have Child Contact Services in three metropolitan locations.
Fremantle 9432 5060
Mandurah 9583 6060
Gosnells/Armadale 9394 9090