Defusing Angry and Abusive Customers

This half day seminar shows you key principles and strategies to defuse clients' and customers' anger and reduce abusive behaviour right from the start. It also assists you to reduce your own stress levels.

Fee:	$88 per person
Concession Fee:	Concession rates available

Date	Location	Time	Enquiry
Thurs 21 Jun	Bunbury	Details	Enquiry